Please contact Customer Service at 877-350-2121 or via email at firstname.lastname@example.org with any questions.
- HOW DO I RETURN MERCHANDISE PURCHASED ON STITCHANDBEAD.COM?
Stitch and Bead Store uses SmartLabel® to make your return process easy. The front of your packing slip includes a prepaid, pre-addressed return label. You can also print a label and track your return using our self-service portal.
- Circle the item that you wish to return on the packing slip.
- Please pack your item(s) in a secure carton.
- We suggest you make a copy of both sides of the packing slip for your records.
- Affix the SmartLabel® onto your return package – no postage is required.
- Bring your package to any authorized USPS facility.
- WHAT IS THE STITCHANDBEAD.COM RETURN POLICY?
If you’re not satisfied with your purchase, please return the item(s) within 45 days of the shipping date for a refund. We will not process returns postmarked 45 days after the shipping date. Items must be in their original purchase condition and include the original product packaging, tickets attached, and original packing slip. Returns will not be accepted if they have been worn, altered, washed or damaged. If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar- or percentage-off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned. Fine jewelry purchased online can be returned by mail to our E-commerce Return Center, or at our store location.
- HOW WILL YOU REFUND ME?
Please see the chart below for how returns will be given:
|ORIGINAL TENDER||REFUND MAILED TO THE E-COMMERCE RETURN CENTER||REFUND IN-STORE|
|Credit Card||To the original card account||To the original card account|
|Gift Card||Gift Card||Gift Card|
- HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Returns are typically received within 4-6 business days from the time that you mail them. Once we receive your return in our Return Center, please allow approximately 2-3 business days for it to process.
- HOW LONG WILL IT TAKE FOR MY CREDIT CARD TO POST TO MY ACCOUNT?
A credit will post to your account approximately 3-5 business days after the date we process your return. However, it may take up to two billing cycles for the credit to appear on your monthly bill.
- Please contact Customer Service via email at email@example.com with any questions.